Telephone Etiquette Lunch Talk in Sweden

Welcome to an enlightening luncheon discussion on telephone etiquette set against the scenic backdrop of Sweden. Join us as we delve into the nuances of effective communication over the telephone, where the tranquil ambiance of Sweden provides the perfect environment for exploring the intricacies of polite and professional phone interactions.

Embark on a journey of discovery as we navigate through the principles of telephone etiquette, drawing inspiration from Sweden’s culture of courtesy and respect. Amidst the serene landscapes and charming surroundings, immerse yourself in insightful discussions on proper telephone manners, active listening techniques, and strategies for conveying professionalism and warmth over the phone. Together, let us refine our communication skills and elevate our telephone interactions to new heights of excellence.

Talk Objectives:

1. Understand Telephone Etiquette Basics:
   Explore fundamental principles of telephone etiquette, including answering calls promptly, speaking clearly and courteously, and maintaining professionalism throughout conversations.
2. Enhance Active Listening Skills:
   Discuss techniques for active listening during phone conversations, such as paraphrasing, asking clarifying questions, and providing appropriate responses.
3. Manage Difficult Situations:
   Address strategies for handling challenging situations over the phone, including managing irate callers, diffusing tense situations, and resolving conflicts diplomatically.
4. Convey Professionalism and Warmth:
   Explore ways to strike a balance between professionalism and warmth in telephone interactions, ensuring that callers feel valued and respected while maintaining a professional demeanor.
5. Handle Confidential Information:
   Discuss best practices for handling sensitive or confidential information over the phone, including verifying caller identities and ensuring data security and privacy.
6. Offer Exceptional Customer Service:
   Highlight the importance of providing exceptional customer service over the phone, including addressing customer inquiries promptly, resolving issues efficiently, and leaving a positive impression.
7. Utilize Telephone Technology Effectively:
   Examine the use of telephone technology and tools, such as voicemail, call forwarding, and conference calls, to enhance communication efficiency and effectiveness.
8. Practice Telephone Etiquette in Various Scenarios:
   Engage in role-playing exercises and scenarios to practice applying telephone etiquette principles in different situations, such as customer inquiries, sales calls, and internal communications.
9. Receive Constructive Feedback:
   Provide opportunities for participants to receive constructive feedback on their telephone communication skills and identify areas for improvement.
10. Develop Personal Action Plans:
    Conclude the discussion by encouraging participants to develop personal action plans for implementing telephone etiquette principles in their daily communication practices.

Don’t miss out on this opportunity to refine your telephone communication skills and network with professionals from various industries. Reserve your seat today and take the first step towards mastering the art of effective telephone etiquette.

Join us for an enriching experience that promises to redefine your approach to telephone communication. Reserve your seat today and enhance your communication skills amidst the charm and hospitality of Sweden’s enchanting surroundings.

More Information:

Duration: 60 minutes

Fees: $1299.97 USD 679.97

For more information, please contact us at: contact@knowlesti.se

If you would like to register for this talk, fill out the registration form below.

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