Handling a Difficult Customer lunch and learn talk in Sweden

Welcome to a transformative exploration of handling difficult customers, set against the serene backdrop of Sweden. Our Handling a Difficult Customer lunch and learn talk isn’t just an event; it’s a beacon of resilience and empathy in customer service. Picture this: a tranquil Swedish afternoon, the gentle breeze carrying whispers of wisdom, as we delve into strategies for turning challenging interactions into opportunities for growth and understanding.

In the heart of Sweden, where patience meets professionalism, our lunch and learn talk beckons with promises of insight and empowerment. It’s a time to equip ourselves with the tools and techniques needed to navigate challenging customer encounters with grace and effectiveness. As we gather to share experiences and learn from one another, let us embrace the opportunity to elevate the customer experience and cultivate lasting relationships built on trust and mutual respect.

Talk Objectives:

  1. Understand the Nature of Difficult Customers:
    We aim to provide insight into the different types of difficult customers and their underlying motivations and behaviours.
  2. Develop Empathy and Patience:
    Our objective is to cultivate empathy and patience among participants, enabling them to connect with difficult customers on a human level.
  3. Learn De-escalation Techniques:
    We’ll explore practical de-escalation techniques and strategies for defusing tense situations and calming upset customers.
  4. Enhance Active Listening Skills:
    Our aim is to enhance participants’ ability to actively listen to customers’ concerns, demonstrating genuine interest and concern.
  5. Explore Problem-solving Approaches:
    We’ll discuss problem-solving approaches and methods for effectively addressing customer issues and finding mutually satisfactory resolutions.
  6. Establish Boundaries and Assertiveness:
    We’ll provide guidance on setting boundaries and assertively communicating expectations while maintaining professionalism and respect.
  7. Manage Emotional Reactions:
    Our objective is to help participants manage their emotional reactions to difficult customers, maintaining composure and professionalism under pressure.
  8. Empower Conflict Resolution Skills:
    We aim to empower participants with conflict resolution skills, including negotiation and compromise, to resolve disputes and restore customer satisfaction.
  9. Provide Supportive Feedback Mechanisms:
    We’ll discuss the importance of constructive feedback mechanisms for continuous improvement in handling difficult customer interactions.
  10. Promote Self-care and Well-being:
    Our overarching goal is to promote self-care and well-being among customer service professionals, recognising the importance of balance and resilience in demanding roles.

Join us on a transformative journey towards mastering the art of handling difficult customers. Reserve your seat at our Handling a Difficult Customer lunch and learn talk in Sweden, where you’ll gain valuable insights, practical skills, and a supportive community to navigate challenging interactions with confidence and compassion. Don’t miss out on this opportunity to elevate your customer service skills and create positive experiences for both customers and employees.

Sign up now to secure your place and embark on a path of growth and professional development. Let’s come together to embrace empathy, resilience, and effective communication strategies that turn difficult encounters into opportunities for connection and resolution. Together, we can transform challenging situations into moments of understanding and build stronger relationships that foster loyalty and trust.
More Information:

Duration: 60 minutes

Fees: $1299.97  USD 679.97

For more information please contact us at: contact@knowlesti.se

If you would like to register for this talk, fill out the registration form below.

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